Independent performance audits, experience strategy & asset management for real estate & hospitality assets across the globe.
Independent performance audits, experience strategy & asset management for real estate & hospitality assets across the globe.
ARE YOU TIRED OF MANAGING YOUR PROPERTY MANAGER?
Most owners receive plenty of reports. The harder question is whether the asset is actually being optimized.
You hired a property manager to manage the property — not to create another management job for you.
If you’re constantly following up, questioning reports, checking whether work was completed, or discovering problems management should have caught first, something isn’t working.
Keza provides independent strategic oversight to identify what the numbers — and sometimes management — may be missing.
STOP MANAGING THE MANAGER.
Independent insight and strategic guidance to improve asset performance, operations, positioning, and profitability.
Comprehensive evaluation of the property, management, operations, financial performance, and resident or guest experience.
Performance-driven property improvements and experience strategies designed to improve how an asset functions, feels, and performs.
Ongoing owner-level oversight focused on property performance, management accountability, financial results, and execution of the asset strategy.
OWNER | OPERATOR | ASSET MANAGER | GUEST
Keza evaluates every asset through four perspectives at once, rather than looking at financial reports, operations, or guest experience in isolation. That combined view is what surfaces what a single-lens evaluation misses.
Start with an independent perspective on where performance may be gained, improved, or overlooked.
Property Performance • Management Effectiveness • Revenue & Pricing • Leasing & Conversion • Operations • Property Condition • Resident/Guest Experience • Market Positioning
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Whether performance is struggling or simply capable of more, Keza helps identify what may be overlooked—and where greater performance may be possible.
From multifamily communities to short-term rentals and hospitality assets, Keza brings an owner’s perspective, an operator’s understanding, and a heightened focus on the experience of the people the asset ultimately serves.
Founded by Amber J. Martin in 2017, Keza Corporation is built on over 25 years of experience across real estate ownership, brokerage, property management, investing, and asset management. That foundation, combined with travel across 45 U.S. states, 17 countries, and 5 continents, shapes Keza's Four Perspectives approach — evaluating an asset through the perspectives of the owner, operator, asset manager, and guest.
25+ YEARS REAL ESTATE EXPERIENCE
• MULTIFAMILY & COMMERCIAL ASSET MANAGEMENT
• 700+ RESIDENTIAL & MULTIFAMILY UNITS
• 864K+ SF COMMERCIAL
• GLOBAL HOSPITALITY PERSPECTIVE
Resident, tenant, and guest experience directly affects retention, reputation, revenue, and operational performance—and ultimately, asset value.
Losing one resident can cost a multifamily operator approximately $4,000 in turnover expenses. At a 5.5% cap rate, recovering just $30,000 in annual NOI through improved retention adds approximately $545,000 in property value.
Cornell University research found that a one-point increase in a hotel's online review score can support an 11.2% increase in price while maintaining the same occupancy or market share. On a $250 nightly rate at 70% occupancy, that pricing difference represents approximately $7,150 in additional revenue per room annually — or more than $143,000 across a 20-room property.
AirDNA's 2025 data found that short-term rentals rated 4.9 stars or higher achieved 11% higher average daily rates, 4% higher occupancy, and 15% higher RevPAR than lower-rated properties. Five-star listings averaged $143 in RevPAR compared with $110 for listings rated below 4.5 stars.
That's a $33 difference in revenue per available night — or more than $12,000 annually across a full year of availability.
Actual performance varies by market, property type, availability, pricing, seasonality, and other factors.
Keza evaluates the operational details that influence these outcomes — not just the numbers reported after they happen.
Please reach us at amber@kezacorp.com if you cannot find an answer to your question.
Keza provides independent property performance audits, design and experience strategy, strategic advisory, and asset management. We help owners identify where performance is being lost, determine why, and develop a clear path toward better operations, NOI, and asset value.
Every audit is tailored to the asset. Keza may evaluate operations, management performance, financial performance, occupancy and revenue, expenses, property condition, maintenance, resident or guest experience, reputation, technology, and competitive positioning to identify what may be limiting performance.
Depending on the scope, you may receive an executive summary, documented findings, identified performance gaps and opportunities, prioritized recommendations, and an actionable roadmap outlining what should happen next.
Keza is not a replacement for property management. We provide independent owner-side oversight—evaluating how the property and management team are actually performing, identifying gaps, and helping ownership hold execution accountable.
No. In many engagements, the existing property manager remains in place. Keza can provide an independent layer of oversight between ownership and management to identify issues, establish priorities, and improve accountability and execution.
Keza works across multifamily, hospitality and boutique hotels, short-term rentals, residential portfolios, commercial real estate, and mixed-use properties.
The HAPI Audit™ — Hospitality & Property Improvement Audit — is Keza’s specialized evaluation for hospitality and short-term rental properties. It examines the physical property and guest experience to identify operational, functional, design, and experience improvements that may strengthen reviews, reputation, pricing power, and overall performance.Add an answer to this item.
Keza works with real estate and hospitality assets nationwide and internationally. Depending on the engagement, evaluations may be conducted onsite, remotely, or through a combination of both.
Yes. An audit can be a standalone engagement or the beginning of a longer relationship. Keza can remain involved through design and experience strategy, strategic advisory, or ongoing asset management to help ownership implement recommendations and improve performance.
No. Keza works with both underperforming properties and assets that are performing well but may be capable of more. Independent evaluation can identify opportunities to improve operations, experience, revenue, NOI, and long-term asset value before problems become obvious.
Pricing depends on the asset type, size, location, complexity, scope of work, and whether onsite evaluation or travel is required. After an initial conversation, Keza will recommend an appropriate scope and provide a proposal before work begins.
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Independent Perspective. Better Performance.
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